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Bewley Plumbing
- Plumbing
- McKinney, TX
About this business
Location details
606 E Standifer St, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They arrived on time, performed the services in good order. They did the work but I will not use them again because the prices, which I should have checked, are outrageous--$153 to install a new flushing system and $235 to repair an outside faucet. Had some various outside plumbing repairs and one inside (commode).
Business response:
I am sorry that you feel that the prices were too high but according to our competition our prices are very reasonable and competitive for this area. We are a licensed plumbing company and not a handyman service. I guess I am a little confused because you stated in the review that we arrived on time and performed the services in good order but we where given a "B"? We always give the customer the prices upfront before doing any work, so therefore if the customer feels they are not completely satisfied with the prices given a... read more
It did not go as I expected. Upon arrival, the plumbers checked the water heater and said it was more than 8-years old, so they would not flush it and I would have to take it up with Angie's List to get my money back. They were however very courteous and friendly. They alsogave me an estimate for replacing the water heater (if needed) and repair/replacement cost for other fixtures. I was extremely disappointed the water heater could not be flushed since it was the primary reason for me to get this deal. My negative review is... read more
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Greg was tired from his previous job. He did not ask me before sitting on my cooler with wheels and Greg is not a small guy. I expected a Water Heater Flush as that is the main reason I purchased the Big Deal. He told me he would do a power flush, with out telling me what that was. Power flush sounds better than just a flush, so I agreed. Greg's "power flush" was simply attaching a hose to the water heater and letting the water run out a while. I told him that he needed to turn off the heater and the incoming water as that i... read more
New glue joint to the pan solved the problem. The team showed up on schedule Wednesday morning , talked about possible causes, cut a hole in the ceiling to confirm this and then rescheduled another trip to actually do the work. He quoted $700+ to make the repair which did not include repairs to the ceiling. The team came back the following Monday spent an hour cutting a bigger hole, gluing the joint, ran some water to test the joint and left with my check for $200. I now have a hole to patch and a reminder to never call a pl... read more
Replaced the insides of a toliet.
New toilet installation went fine, however, when it was completed I was handed a bill that was $115 (58%) higher than I was quoted on the phone. The reason was the need for a $125 flange for raised wood floors. I was told that the flange was needed shortly after the plumbers arrived, but was not told of the required upcharge until the work was completed, and would have cancelled the job if I had been aware of it. Also seems excessive for a part that costs less than $30. Installed new toilet
Business response:
After reviewing this service call by my Service Manager we found out that the tech did not get the approval from the customer for the additional charges. It has always been our policy to inform our customers of any additional cost once found. We offer upfront pricing and always get a signature before starting any work. Unfortunately this tech did not and for this we apologize. When pulling and resetting a toilet you never know if the flange needs to replaced until you actually pull the toilet. We called the customer and apol... read more
Called and left message. Never called back. Nothing, Called and left message. Never called back.
Business response:
After researching the phone records, I found where the customer attempted to call us and left a message. According to our records our Service Manager attempted to return the call. Our records indicated we received a ring no answer. The opportunity is that we should have continued to attempt to make contact until we scheduled a service call or determined the customer moved to another service. Every call and customer is very important to us and we apologize for any problems this might have caused.
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Frequently asked questions about Bewley Plumbing
How is Bewley Plumbing rated?
Bewley Plumbing has a 4.8 star rating with 587 reviews.
When is Bewley Plumbing open?
Bewley Plumbing is closed now. It will open at 7:00 a.m.